DOMESTIC SHIPPING

Customers will receive free standard shipping on all orders within Australia and New Zealand.

DELIVERY TIMES

DOMESTIC – Contingent upon the rate of dispatch, domestic parcels will arrive within approximately 5-7 working days, depending upon your location. You will receive an email when your item is dispatched, containing your parcel tracking number.

INTERNATIONAL – We ship globally via trackable Registered Post services. Delivery times vary, but orders may be expected to arrive between 7-14 working days. International shipping costs for orders less than AUD $100 will be charged at a flat rate and based upon location.

NZ – FREE

USA & UK – AUD 30

ELSEWHERE – AUD $40

Some orders may take up to 3 weeks to arrive, based upon customs delays. Postage costs do not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. For further information, it may be necessary to call local customs offices to gain further details.

LATE DELIVERIES

Please consider the following special circumstances when a delay might happen:

  • Orders received after the midday, can’t be processed the same day.
  • Orders shall be processed only after receiving the payment confirmation.
  • Orders may be delayed due to Public Holidays.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unworn, unwashed and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Please email service@narrowcastscarves.com.au to obtain a Return reference number & nearest Australian address to return. Returns without RMA ref number won’t be accepted.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@narrowcastscarves.com.au

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

GUARANTEE

We believe in 100% customer satisfaction. In case of any doubts, please feel free to email us at service@narrowcastscarves.com.au

 

DAMAGED GOODS

Incase of a damaged item being delivered, we shall offer you a full refund (including return postage charges), replacement or you may choose anything else from our range of the same sell value.

REFUNDS

Refunds can be made only to the PayPal or credit card that was used to pay online. Refunds cannot be made in cash.

DISCLAIMER

While we endeavor to reproduce images/colours as accurately as possible, there may be some variation depending on screen resolution or monitor settings for each individual computer.

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